What to Do If You're in an Accident with Your Rental Vehicle

Accidents happen, and the most important thing is your safety. Here’s a step-by-step guide on what to do if you have a collision while renting from us:

1. Ensure Everyone is Safe

• First, check yourself and your passengers for any injuries.
• If anyone is injured, call 911 immediately.
• If it’s safe to do so, move the vehicle to a secure location to avoid further incidents.

2. Contact Authorities

• Call local law enforcement to report the accident. A police report is always helpful for insurance purposes.
• Even if the accident is minor, having an official report can prevent future complications.

3. Document the Accident

• Take clear photos of all vehicles involved, including:
  • Any visible damage (close-up and wide shots)
  • License plates of all vehicles involved
  • The surrounding scene, including street signs and traffic signals
• Write down details including:
  • The time and location of the accident
  • A brief description of what happened
  • The names and contact info of any other drivers, passengers, and witnesses
• Exchange information with any other drivers involved:
  • Name, phone number, and email
  • Insurance provider and policy number
  • License plate number and driver’s license

4. Notify Us

• Once you’ve taken care of the immediate steps above, give us a call to let us know what happened.
• Don’t stress—we’ll handle everything when you return. Your priority is to continue enjoying your trip!

5. Continue Your Trip (If Safe to Do So)

• If the vehicle is safe to drive, you can continue your trip.
• If not, let us know, and we’ll assist you in arranging a replacement or next steps.

What Happens When You Return?